SELECTED WORK · RAZGIBAJMO SE
One centre.
A connected digital experience.
An app, member portal and administration for the everyday work of a fitness centre — with booking rules and shared data behind the scenes.
HOW RAZGIBAJMO SE WORKS
One centre. Everything connected.
From the first visit to a class booking — each view has its own role, and all work as one system.
01 · FIRST CONTACT
Public website
Classes, instructors and the first contact with the centre.
Access to member services
ONE SHARED FOUNDATION
The shared backend
Interface previews with anonymised names. The app uses test data.
Walk through the exampleWALK THROUGH A PRACTICAL EXAMPLE
One absence. Connected changes.
Open the steps to see how a member’s action affects an available place, another member and the team’s overview.
An illustration with fictional members A and B. The counter tracks only the extra place in this example; the class’s actual capacity may differ.
01 · A member reports an absenceConfirmed recurring class → absence reported
Member A selects a session of their recurring class in the app or portal and confirms the absence.
Member A
Absence reported
Extra place in this example
1 place available after confirmation
Member B
No booking yet
WHAT HAPPENS BEHIND THE SCENES
The system checks the confirmed recurring place and the allowed absence reporting window.
RESULT
Member A sees the absence in their reported absences.
02 · The system releases an extra placeSelected class session → one extra place available
The number of make-up places increases for that date and class. Member A keeps their recurring place; the absence applies to the selected session.
Member A
Absent for this session
Extra place in this example
1 place available
Member B
Can select the place
WHAT HAPPENS BEHIND THE SCENES
The absence and released place are tied to a specific class, date and member.
RESULT
Other members can find the extra place in the schedule.
03 · Another member books a make-up classValid pass + available place → booking
Member B selects a make-up class in the schedule and confirms the booking for that session.
Member A
Absent for this session
Extra place in this example
0 places available
Member B
Make-up class booked
WHAT HAPPENS BEHIND THE SCENES
The system checks pass validity on the class date, an available place and any existing registration.
RESULT
Member B sees the booking under their make-up classes; the available place count decreases.
04 · The team sees the updated overviewAbsence and make-up booking → the same class overview
Administration links member A’s absence and member B’s booking to the same class session. The team tracks registrations and records attendance.
Member A
Absence in the overview
Extra place in this example
Place is booked
Member B
Booking in the overview
WHAT HAPPENS BEHIND THE SCENES
Member roles and administrative permissions determine who can view and manage each part of the data.
RESULT
Members and the team use data from the same class session.
REAL INTERFACES
For members and the people running the centre.
01 · MOBILE APP
My class. My pass. My next step.
Members find recurring classes, reported absences and make-up bookings in one place. Key actions are tied to their account and membership conditions.
02 · MEMBER PORTAL
Member access in a browser, too.
The portal provides access to programmes and member services using the same account as the app. Members can use a phone or computer to suit their needs.
03 · ADMINISTRATION
The overview the team needs.
Schedules, capacity, member requests and attendance are part of the same working environment. The team manages the rules and actions members use in the portal or app.
THE FULL MEMBER JOURNEY
From the first visit to everyday use.
Bookings are part of a wider system. Accounts, passes, recurring places and the team’s work are connected too.
01 →
Explores the offer
Finds a class and the next step on the public website.
02 →
Creates an account
Uses the same account in the app and portal.
03 →
Pass linked
The team links the pass to the account; validity determines booking eligibility.
04 →
Submits a request
Requests a recurring place in the schedule. The request awaits review.
05 →
Team approves
The team reviews the request. The confirmed class appears for the member.
06 →
Manages classes
Checks classes, reports absences and books make-up sessions.
What if the recurring class is full?
The member can join a waiting list for a recurring place. This has its own queue and review process; a make-up booking applies to one class session.
What does the team manage?
Administration brings together members and passes, schedules and capacity, recurring place requests, class overviews and attendance.
WHAT THE BACKEND DOES
A booking is more than a button.
ELIGIBILITY
The right pass and date
The booking process checks pass validity and the selected class session.
CAPACITY
Available places for a specific class
Absences and make-up bookings are handled for a specific date and according to the centre’s rules.
ACCESS
Actions based on roles
Member access and administrative management have different tasks and permissions.
The project’s technical foundation: Flutter for the app and web interfaces, and Firebase for authentication, data and backend logic.
ELNEIA
From a business rule to a user screen.
Our work on Razgibajmo se connects development of the app, portal, administration and backend processes. We design around members’ and the team’s actions: who does what, under which conditions, and what needs to update.
More about how we work →ABOUT THIS CASE STUDY
A showcase of implemented development.
The previews are based on the project interfaces; personal names and the administration account have been replaced with fictional demonstration data. Process descriptions are based on the project implementation; feature availability depends on the published version and user permissions. The app view uses test data. Additional options for other industries are agreed and developed for each project.
WORKING WITH US
What takes the most coordination today?
Describe how you welcome customers, manage appointments or handle memberships. Together, we will identify a practical first step for your business.
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